return & exchanges
We certainly want you to be happy with your order. If, however, you feel dissatisfied, please email us at firstname.lastname@example.org. Due to safety concerns and company policy, we are unable to accept returns for opened tea leaf and/or tea bag products or sales items.
All returns & exchanges must be post-marked within 30-days of the initial delivery date without exception.
Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted.
We do not accept RETURNS or EXCHANGES for items delivered outside the 48 Contiguous U.S. States.
All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.
If your order included sales tax, the amount of the sales tax will also be credited back. Please allow 14 business days for refund credits to post. Credits may take longer to post depending on your bank card issuer.
DAMAGED OR DEFECTIVE ITEMS
If your orders are delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery. If any item arrives damaged or is defective, customers must reject the delivery and notify customer service.
If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify our customer service representatives within 5 business days of original delivery date. Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.
SCHEDULED RETURN/EXCHANGE PICKUP
If for any reason there is scheduled pickup from any courier service, Boon Tea is not responsible for any damage or theft of item(s).
If you wish to make a one-time exchange for another item(s) of equal or greater value on BoonTea.com or one of our other websites, we will waive all return fees. Please contact us in advance for an Exchange Authorization. Please note that for anything of greater value, we can send you a custom checkout link for the difference of the exchange.
Unless an item is being exchanged, a 5% return fee will be deducted from the credit and it is the customer's responsibility to pay for shipping the item(s) back to Boon Tea or one of our affiliates. Customers who wish to cancel orders that have not yet been delivered but tracking information is available and showing in-transit, will be charged all applicable re-stocking and return fees.
Please contact Customer Service for more information on returning an item.